2 Paid Credit Purchases

Paid credits are purchased for use within DiziDocs Invoicing.

Before completing a transaction, users are shown the applicable price and credit quantity.

Because digital credits are intended for use within the Service, payments for successfully delivered and usable credits are generally non-refundable once the credits have been credited to an account or used, except where a refund is required under applicable law or where DiziCode Infotech determines that a refund is appropriate.

3 Duplicate or Incorrect Payment

If you believe you have been charged more than once for the same transaction, please contact us with the relevant transaction details.

After verification, an eligible duplicate or erroneous charge may be refunded to the original payment method or handled through another appropriate method.

4 Payment Completed but Credits Not Received

If your payment was successfully completed but the purchased credits were not added to your DiziDocs Invoicing account, please contact support.

We may verify the transaction with our payment provider.

If the payment was successfully received by us and the credits cannot reasonably be delivered, we may either:

• Add the purchased credits to your account; or
• Issue an appropriate refund, subject to verification.

5 Technical Issues

If a technical problem prevents you from using purchased credits or a paid feature, please contact us as soon as possible.

We may investigate the issue and, where appropriate, restore affected credits, extend access, or provide another reasonable resolution.

Temporary downtime, maintenance, browser issues, internet connectivity problems, or third-party service interruptions do not automatically qualify for a refund.

6 Unauthorized Transactions

If you believe a transaction was made without your authorization, contact us promptly with the transaction details.

We may request additional information to investigate the transaction. Where appropriate, we may also coordinate with the relevant payment provider.

7 Refund Eligibility

A refund request may be considered in circumstances such as:

• Duplicate payment.
• Payment successfully received but purchased credits were not delivered.
• A verified technical failure that materially prevented delivery of a paid service.
• An incorrect charge caused by a system error.
• Any other circumstance where a refund is required under applicable law.

Approval of a refund request is subject to verification and the circumstances of the transaction.

8 Non-Refundable Situations

Unless required by applicable law, refunds will generally not be provided for:

• Free credits.
• Credits already consumed or used.
• Change of mind after purchasing credits.
• Failure to review the credit package before purchase.
• Incorrect invoice information entered by the user.
• Invoices created using the user's own data.
• Failure to use purchased credits.
• Account suspension resulting from violation of our Terms & Conditions.
• Loss of access caused by incorrect login credentials or user-side issues.

9 Refund Request Process

To request a refund or report a payment issue, please contact DiziCode Infotech through the available support/contact channel on the DiziDocs Invoicing website.

Please provide:

• Registered email address.
• Transaction ID or payment reference.
• Date of payment and Amount paid.
• Reason for the refund request.
• Relevant screenshots or supporting information, where applicable.

Providing complete information can help us process the request more efficiently.

10 Refund Processing

Once a refund is approved, the refund will generally be processed through the original payment method or through the payment provider used for the transaction.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card network, or other financial institution.

11 Chargebacks

Before initiating a payment dispute or chargeback, we request that you contact our support team so that we can investigate and resolve the issue.

Nothing in this section limits any rights available to you under applicable law.

12 Changes to the Refund Policy

DiziCode Infotech may update this Refund Policy from time to time.

Changes will be published on this page with the updated “Last Updated” date.

The policy applicable to a transaction will generally be determined according to the version applicable at the time of that transaction, subject to applicable law.

13 Contact Us

For refund requests, payment issues, or billing questions, please contact DiziCode Infotech through the support or contact options available on the DiziDocs Invoicing website.

14 Important Note

DiziDocs Invoicing is a software service for creating and managing invoices. Refund eligibility does not depend on whether an invoice created by the user is accepted by a particular customer, accountant, tax authority, government department, or other third party.

Users are responsible for reviewing their invoices and ensuring that the information entered into them is accurate and appropriate for their business requirements.